Join us

As part of the Operations team, you are responsible for the smoothness of transactions (bookings/orders) of our clients with our partners; You support and train our partners in using their REJOLT account; You control, monitor, and resolve any incidents encountered on the transactions performed;

Main tasks:

· Monitor and control online booking requests from our clients.

· Assist our partners in positively responding to our clients

· Manage booking-related incidents and resolve them:

· Make every effort to meet our clients' needs while considering the partners' capabilities,

· Ensure contact with partners (restaurants, caterers, event venues, hotels),

· Advise our clients on their professional business meals,

· Maintain an excellent relationship with our partners (restaurants, caterers, event venues, hotels),

· Manage incident processing in a timely manner to ensure client satisfaction.

· Be the guarantor of client satisfaction,

· Support and train our partners in using their Business Table account: Operations Director

· Apply internal procedures when processing files.

· Participate in the deployment of the tool, its evolution, and its use. Full-time, Permanent contract

· Participate in the preparation of weekly service reports.

· Work independently with a team spirit.

Functional relationships:

· Commercial functions: Sales Management, Account Manager

· Partnership functions: Affiliate Management, Business Developer

· Marketing functions: Product Manager

· Support functions: IT Department, Customer Service, Finance

Manager

Operations Director

Job type : Full-time, Permanent contract

Hours: 39 hours

Status: Employee

Benefits:

- Transportation participation

- Meal vouchers

- Health insurance

- Remote work: 1 day per week (Wednesday or Friday) on schedule after 6 months of seniority. Then 2 days (Wednesday and Friday) after 18 months of seniority.

- Semi-annual bonus based on KPIs

Workplace and environment:

- 8 Place Boulnois, Paris 17th, metro Ternes

- Our offices are located in the heart of a very commercial area, overlooking a quiet square, in the heart of Paris, easily accessible by public transport

Your profile

· Organized

· Rigorous

· Reactive

· Good autonomy

· Good interpersonal skills

· A taste for challenge

· Proactive/initiative-taking

· Dynamic, smiling

· Persuasive

· Strong sense of Customer Service

· Ability to adapt to changes in the company or operational methods

Your skills

· Essential knowledge (expertise): In the field of online services and high-volume operations, experience in B2B

· Essential knowledge (tools): office suite, booking tools

· Required certifications or qualifications: Bac +2/3, you have training in commerce, tourism, communication or event management

· Expected level of experience: 1 to 3 years in a similar position preferably with experience in hospitality/restoration

· Knowledge of the hospitality/restoration/event sector is a plus

· Languages: Fluent English, other languages appreciated (German, Spanish).

Performance criteria:

· No.1 - Compliance with SLAs (Deadlines...), and the company's operational methods

· No.2 - Quality and reliability of the work performed

· No.3 - Rigor of controls

· No.4 - Sense of relationship with Clients and Partners

· No.5 – Ability to anticipate a need to provide a solution

· No.6 – Ability to work in a team